{"id":64091,"date":"2026-10-25T15:32:35","date_gmt":"2026-10-25T13:32:35","guid":{"rendered":"https:\/\/agrozone.ee\/terms-and-conditions\/"},"modified":"2026-10-28T12:42:50","modified_gmt":"2026-10-28T10:42:50","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/agrozone.ee\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n

Welcome to the Agrozone.ee online store! Our goal is to make your shopping experience as convenient and smooth as possible. Please review the following terms and conditions that govern the sales agreement between us. The owner of the online store is O\u00dc Alizone (registry code 16576363), located at S\u00f5pruse pst. 186, 13424, Tallinn.<\/p>\n\n

1. General Provisions and Prices<\/strong> 1.1. Validity:<\/strong> The Terms and Conditions apply to the legal relationships arising from the purchase of goods from the online store www.agrozone.ee. 1.2. Prices:<\/strong> All prices in the online store are in euros (\u20ac). Prices include taxes as prescribed by law. 1.3. Additional Fees:<\/strong> A delivery fee will be added to the price of the products, depending on the delivery method and location chosen by the buyer. The exact delivery fee will be displayed to you in the shopping cart before the final confirmatio<\/sup>n of the order. 1.4. Product Information:<\/strong> Information about the goods is provided in the online store directly next to each product.<\/p>\n\n

2. Placing an Order<\/strong> Making a purchase is simple and consists of three steps:<\/p>\n\n

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  1. Select products:<\/strong> Add the desired products to your shopping cart.<\/li>\n\n\n\n
  2. Check the shopping cart:<\/strong> Go to the shopping cart page, review the order, and ensure the quantities are correct.<\/li>\n\n\n\n
  3. Place the order:<\/strong> Fill in the required data fields and choose a suitable delivery method (parcel locker or courier). The final amount payable will then be displayed to you.<\/li>\n<\/ol>\n\n

    3. Secure Payment<\/strong> We offer a wide range of payment methods so you can pay in the way that is most convenient for you. All payments take place in secure environments.<\/p>\n\n

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    • Estonian bank links:<\/strong> Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut, and N26.<\/li>\n\n\n\n
    • Card payments:<\/strong> Visa and MasterCard (debit and credit cards).<\/li>\n\n\n\n
    • Based on invoice:<\/strong> Option to pay by bank transfer based on an issued invoice (well-suited for institutions and companies requiring an e-invoice).<\/li>\n<\/ul>\n\n

      Security:<\/strong> Bank payments are mediated by Montonio Finance O\u00dc. Payment takes place outside the online store in the secure environment of the respective service provider. The seller does not have access to the customer’s bank and credit card details.<\/sup><\/sup><\/p>\n\n

      The sales agreement is considered concluded and the order will be processed as soon as the amou<\/sup>nt payable has been received in the online store’s bank accou<\/sup>nt.<\/p>\n\n

      In the event that it is not possible to deliver the ordered goods (e.g., the goods are out of stock), we will notify you at the earliest opportunity and refund the money paid (including shipping costs) without delay, but no later than within 14 day<\/sup>s.<\/p>\n\n

      4. Delivery<\/strong> We ship goods to the following countries: Estonia, Finland, Latvia, Lithuania.<\/p>\n\n

      Delivery Methods and Receipt:<\/strong><\/p>\n\n

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      • Parcel lockers:<\/strong> Omniva, SmartPost, and DPD parcel lockers.<\/li>\n\n\n\n
      • Courier:<\/strong> A SmartPost courier will deliver the goods conveniently to the desired address.<\/li>\n<\/ul>\n\n

        Delivery times:<\/strong><\/p>\n\n

          \n
        • Standard delivery:<\/strong> Generally, domestic shipments within Estonia arrive within 1\u20137 business days from the entry into force of the sales agreement.<\/li>\n\n\n\n
        • Special products and pre-orders:<\/strong> For certain products that require special care or are related to the rhythms of nature (e.g., seed potatoes, special seasonal goods), the delivery time may be longer. In such cases, we have the right to deliver the goods within up to 45 calendar days. This ensures that goods related to living nature reach you in the best possible condition.<\/li>\n\n\n\n
        • Unclaimed shipments:<\/strong> If the buyer does not pick up the package from the parcel locker during the storage period, or if the shipment cannot be delivered for other reasons attributable to the buyer, the package will be returned to the online store. In such a case, the buyer loses the right to a refund of the paid delivery costs, and the online store has the right to deduct the costs associated with moving the package back and forth (double delivery fee) from the amount to be refunded.<\/li>\n<\/ul>\n\n

          5. Right of Withdrawal and Returns<\/strong> A buyer who is a consumer has the right to withdraw from the contract concluded in the e-shop within 14 days of receiving the order.<\/p>\n\n

          Conditions for the Right of Withdrawal:<\/strong><\/p>\n\n

            \n
          • The right of withdrawal does not apply to legal entities.<\/li>\n\n\n\n
          • The returned product must be complete and undamaged. The goods may only be tried out in a manner necessary to ensure their nature and functioning (similar to testing in a physical store). If the goods have been used to a greater extent or show signs of wear, the online store has the right to reduce the refundable fee according to the decrease in the value of the goods.<\/li>\n\n\n\n
          • The right of withdrawal does not extend to certain products (e.g., perishable goods or products with opened packaging that are not suitable for return for health protection reasons) pursuant to Section 53(4) of the Law of Obligations Act.<\/li>\n<\/ul>\n\n

            How to return goods?<\/strong><\/p>\n\n

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            1. Fill out the withdrawal application (you can find the form [here]) or send a free-form application to the email address info@agrozone.ee.<\/li>\n\n\n\n
            2. Send the application no later than 14 days after receiving the goods.<\/li>\n\n\n\n
            3. Return the goods within 14 days after submitting the application or provide proof of handing the goods over to the carrier.<\/li>\n<\/ol>\n\n

              The costs associated with the return shall be borne by the buyer, unl<\/sup>ess the reason for the return is a defective or incorrect product. The online store will refund all fees recei<\/sup>ved from the buyer (including delivery costs to a standard extent) within 14 days of receiving the withdr<\/sup>awal application (provided that the goods have been retu<\/sup>rned).<\/p>\n\n

              6. Submission of Claims (Warranty)<\/strong> The online store is responsible for the non-compliance of products with the terms of the contract that appears within two years from the delivery of the goods to the buyer.<\/p>\n\n

                \n
              • In the case of a defect appearing within the first 1 year, it is presumed that it already existed at the time of delivery. It is the responsibility of the Online Store to rebut this presumption.<\/li>\n\n\n\n
              • Upon the appearance of a defect, please contact us no later than within 2 months by sending an email to info@agrozone.ee or by calling +372 5650 4141.<\/li>\n\n\n\n
              • In the case of defective goods, the buyer has the right to demand the repair or replacement of the item. If this is not possible, we will refund the purchase price.<\/li>\n<\/ul>\n\n

                NB! The online store is not responsible for defects that have arisen after the delivery of the goods to the buyer (e.g., due to incorr<\/sup>ect use or natural wear and tear).<\/sup><\/p>\n\n

                7. Privacy and Personal Data<\/strong> We value your privacy. The owner of the online store is the data controller of personal data.<\/p>\n\n

                  \n
                • Use of Data:<\/strong> We use the entered personal data (name, phone number, address, email) only for processing the order and shipping the goods.<\/li>\n\n\n\n
                • Transfer to Third Parties:<\/strong> We transfer the necessary data to companies providing transport services for the delivery of goods and to the payment solution provider (Montonio Finance O\u00dc) for the execution of payments.<\/li>\n\n\n\n
                • Direct Marketing:<\/strong> We will send newsletters and offers to your email only if you have explicitly expressed a wish to receive them. You can opt out of them at any time by notifying us via email or by following the instructions provided in the message.<\/li>\n<\/ul>\n\n

                  Cookies:<\/strong> Our website uses cookies to provide a better user experience, remember your preferences and shopping cart contents, and collect anonymous statistics about website traffic. Cookies do not contain personal da<\/sup>ta.<\/p>\n\n

                  8. Settlement of Disputes<\/strong> If you have any claims, please send them to info@agrozone.ee or call +372 5650 4141. We always try to find a solution through agreement.<\/sup><\/sup>If an agreement is not reached, the buyer has the right to turn to the Consumer Disputes Committee (the procedure is free of charge). The procedural conditions can be reviewed and an application submitted [here]. The European Union’s Online Dispu<\/sup>te Resolu<\/sup>tion (ODR) platform may also be used.<\/p>\n\n

                  Last updated: 10\/22\/2026<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Welcome to the Agrozone.ee online store! Our goal is to make your shopping experience as convenient and smooth as possible. Please review the following terms and conditions that govern the sales agreement between us. The owner of the online store is O\u00dc Alizone (registry code 16576363), located at S\u00f5pruse pst. 186, 13424, Tallinn. 1. General […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"class_list":["post-64091","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/pages\/64091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/comments?post=64091"}],"version-history":[{"count":1,"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/pages\/64091\/revisions"}],"predecessor-version":[{"id":64092,"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/pages\/64091\/revisions\/64092"}],"wp:attachment":[{"href":"https:\/\/agrozone.ee\/en\/wp-json\/wp\/v2\/media?parent=64091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}