How To Buy? Placing an order
To place an order, add the desired products to your shopping cart. To complete the order, fill in the required fields and select your preferred delivery method.
1. Delivery method selection and delivery times
Delivery options will be displayed in the shopping cart after entering the postal code (ZIP code).
- The average delivery time within Estonia is 1–5 business days.
- The average delivery time for orders to Finland is 5–7 business days.
- The average delivery time to Latvia and Lithuania is 3–7 business days.
The following delivery methods are available:
- Parcel lockers (Omniva, DPD, Smartpost, Venipak): Our online store automatically calculates the volume of the items in your shopping cart and displays the parcel locker option only if the goods fit. If the order is too large, the parcel locker option will automatically disappear. If you wish to receive a large order via a parcel locker, we recommend placing several separate orders (each order will be shipped as a separate parcel).
- Courier (Omniva, Smartpost, and Venipak): A convenient solution for having larger parcels delivered directly to your home or workplace.
- Pallets (Smartpost pallet): Designed for the safe transport of large and heavy goods.
2. Payment methods
After selecting a delivery method, the total order amount will be displayed on the screen, which you can securely pay using the following payment methods:
- Estonian, Finnish, Latvian, and Lithuanian bank links NB! When paying via bank link, be sure to click the “Return to merchant” button after completing the payment.
- Card payments: Pay securely with a credit or debit card.
- MobilePay: Finnish customers can also conveniently and quickly pay for their order via MobilePay.
- Payment by invoice (100% prepayment): After confirming your order, an invoice will be sent to your email. Please make sure to include the reference number from the invoice when making the bank transfer. The goods will be dispatched once the payment has reached our account. If the invoice is not paid within 5 days, the order will be canceled.
Payments are processed by Montonio Finance OÜ in a secure environment. The owner of the online store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio Finance OÜ. The seller does not have access to the customer’s bank and credit card details.
3. Order fulfillment and logistics
Goods are dispatched on business days.
- Courier pick-up times: Smartpost and Venipak shipments are collected from our warehouse on business days until 11:00 AM. Omniva shipments are collected until 2:00 PM. Orders placed after these times will be handed over to the courier on the next business day.
- What does the email “Order completed” mean? When you receive a notification from us that your order has been completed, it means that the goods have been packed and dispatched from our warehouse. Every completed order email also includes a tracking number, which allows you to track your shipment in real time. After receiving this email, your shipment will generally reach you within 2–4 business days within Estonia (unless agreed otherwise).
If the ordered goods cannot be delivered (for example, the product is out of stock), we will notify you as soon as possible and refund the amount paid (including delivery costs) without delay, but no later than within 14 days.