After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
NB! Depending on the products, the buyer may not have a right of withdrawal; in such cases, the relevant products and services must be listed and must comply with the conditions listed in the Law of Obligations Act § 53 (4).
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods in the same manner as would be allowed for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to verify the nature, characteristics, and functioning of the goods, or if there are signs of use or wear, the Online Store has the right to reduce the refundable fee in accordance with the decrease in the value of the goods.
To return the goods, a withdrawal application for the purchase of the goods must be submitted, the form for which can be found here: withdrawal application: link or return form, and sent to the e-mail address info@agrozone.ee no later than 14 days after receipt of the goods.
The costs of returning the goods shall be borne by the buyer, except in cases where the reason for the return is that the product to be returned does not correspond to what was ordered (e.g., a wrong or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed the goods over to the carrier within the aforementioned period.
Upon receipt of the returned goods, the Online Store shall immediately, but no later than 14 days after receiving the withdrawal application, refund all fees received from the buyer under the contract.
The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence of having sent the item back, whichever occurs earlier.
If the buyer has explicitly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to refund the cost that exceeds the cost associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store has been marked significantly below the market price due to an error.